OUR SERVICES
At Synergyx, the quality services we provide are as important as our customers. We emphasize on mutual collaboration between our
customer and us. This means that we offer customized solutions
for individual customers with different requirements, which we deem as the
most valuable aspect of our company.
Customer satisfaction and resulting loyalty is what we strive to achieve through our services.
Calibration
Quality assurance begins here
At Synergyx, the customer's production quality has top priority. This requires quality assurance through calibration of... [ + ]
At Synergyx, the customer's production quality has top priority. This requires quality assurance through calibration of welding machines.
Calibrations must be carried out in welding shops and documented in the Welding Procedure Specification.
Synergyx performs these
tasks in compliance with the latest regulations, both for arc welding and for DeltaSpot – naturally this can also be done on site.
Customer benefits
- Expected quality standards can be maintained
- Reproducibility – identical welding results are achieved from seam to seam
- Transferability – defined parameters are transferable to other calibrated devices [ - ]
Service repair and maintenance
Service repair and maintenance
It doesn't often happen, but if a welding system on a customer's premises should malfunction, you will expect nothing less... [ + ]
It doesn't often happen, but if a welding system on a customer's premises should malfunction, you will expect nothing less than fast and
dedicated assistance. In this case, experts from our repair service division provide efficient support – on-site at the customer or in-house.
Customer benefits
- Minimal downtimes
- Quick and dedicated support from our experts
- Professional, high-quality repair using original Fronius spare and wearing parts
- If the welding system or torch is not repaired on site, it is handed back to the customer ready for use once the repair work has beencompleted [ - ]
fm/fmp service
Pre-assembled / Pre-assembled and tested
Welding systems can be ordered factory pre-assembled or pre-assembled and tested. A system that is ready to use straight... [ + ]
Welding systems can be ordered factory pre-assembled or pre-assembled and tested. A system that is ready to use straight away
means customers do not have to assemble it themselves, so they can start work immediately.
Customer benefits
- A welding system that's ready to use on delivery – no need to assemble
- All options are built-in [ - ]
commissioning and pre sales consultation
Ready-to-use configuration for new Fronius welding systems
By having a new welding system commissioned on site, the customer benefits from the valuable technical know-how of a... [ + ]
By having a new welding system commissioned on site, the customer benefits from the valuable technical know-how of a qualified
technician. The new system will be configured ready for use and explained.
Customer benefits
- Assurance of optimum system configuration for maximum system performance
- Transfer of know-how from the Fronius technician to the future system operator [ - ]
maintenance contract
A perfectly tailored service package
The Synergyx maintenance contract guarantees high productivity by increasing machine availability and ensures that your... [ + ]
The Synergyx maintenance contract guarantees high productivity by increasing machine availability and ensures that your welding
system retains its value – for up to 7 years longer. Each maintenance contract is customized in accordance to individual customer's
needs.
Customer benefits
- Product Quality Assurance – products will be maintained at optimal standards
- Ease of mind – machine taken care with minimal efforts from buyer [ - ]
product demo & test
Try before you buy
The purchase of a new welding system is an important investment decision. It requires a comprehensive evaluation. The... [ + ]
The purchase of a new welding system is an important investment decision. It requires a comprehensive evaluation. The investment risk
can be minimised through demonstrations or trial installations using Fronius demo systems on the customer's premises. Customers can
satisfy themselves of the system's capabilities, try it out and appreciate the advantages of the system and its suitability for their own
individual requirements.
The responsible sales and service team is always there to help – simply call to arrange a date.
Customer benefits
- Investment risk is minimised
- Before you decide to buy, you can view and try out the welding system together with our welding expert
- The system's suitability for the intended purposes can be extensively evaluated over a trial period [ - ]
welding trials
We develop welding technology solutions
Our welding experts carry out welding trials using customer-specific materials and components. This allows them to ... [ + ]
Our welding experts carry out welding trials using customer-specific materials and components. This allows them to determine the
optimum welding process for use by the customer.The welding trials can be carried out in our local office or on the customer's premises,
depending on the task. Tests are carried out manually, on the robot or on components of the automation system depending on the
application and the requirements.
Customer benefits
- Professional support for all application issues with customer-specific materials and components
- Development of tailor-made welding solutions for customer-specific applications [ - ]
rental service and training
High-tech on demand. the rental service for top welding systems.
We all need extra backup from time to time. A customer will often find that his own welding systems are not sufficient... [ + ]
We all need extra backup from time to time. A customer will often find that his own welding systems are not sufficient to handle a large
order, but it is not worth buying new equipment to meet short-term needs.The answer is simple: Customers can hire extra welding
systems from us. Ourrental service gives our customers flexibility, saves expense and offers them systems from the premier division of
welding technology.
Customer benefits
- High-quality, state-of-the-art products which have been optimally maintained and tested
- No capital tie-up
- Top-notch systems for peak periods with tight quality tolerances
- The longer the rental period, the cheaper it goes
- No risk – the customer only pays the rental charges [ - ]
software installation & support
Software for maximum system productivity
Synergyx offers a very wide range of software packages for welding. Our engineer can provide on-site support for... [ + ]
Synergyx offers a very wide range of software packages for welding. Our engineer can provide on-site support for installation, set-up and
configuration of systems."Software Installation & Support" takes place on the customer's premises and is tailored to the individual needs
and circumstances.
Customer benefits
- Quick and error-free installation of software packages
- Employees are introduced to the functions and operation of the new software packages
- Detailed training of employees who are to work with the new software in the future [ - ]
